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Privacy Policy

ProVent & Carpet Cleaning Solution

Effective Date: April 1,2026

This Privacy Policy explains how ProVent & Carpet Cleaning Solution collects, uses, discloses, and protects your information when you visit our website, request a quote, book an appointment, communicate with us, or receive our services.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

A. Personal Information You Provide

When you contact us, request a quote, book a service, or make a payment, we may collect:

•\tFull name

•\tEmail address

•\tPhone number

•\tService address

•\tBilling address

•\tPayment-related information

•\tAppointment details

•\tDetails about your home or business relevant to the requested service

•\tCommunications you send to us

•\tReviews, feedback, or testimonials you submit

Georgia cleaning company privacy policies commonly list customer contact information, usage data, and service-related communications as core categories of collected information.

B. Information Collected Automatically

When you use our website, we may automatically collect certain technical information, such as:

•\tIP address

•\tBrowser type and version

•\tDevice type

•\tOperating system

•\tReferral source

•\tPages viewed

•\tTime spent on pages

•\tDates and times of visits

•\tGeneral location information derived from IP address

•\tOther analytics or diagnostic data

C. Cookies and Similar Technologies

We may use cookies, pixels, tags, and similar technologies to:

•\tOperate and improve our website

•\tRemember user preferences

•\tUnderstand website traffic and usage patterns

•\tMeasure ad and marketing performance

•\tSupport booking and customer-service functions

Georgia-area privacy policies commonly state that websites use cookies and similar tracking technologies for functionality, analytics, and preference storage.

2. How We Use Your Information

We may use the information we collect to:

•\tProvide quotes and schedule services

•\tConfirm, manage, and complete appointments

•\tProcess payments

•\tCommunicate with you by phone, email, or text

•\tSend appointment reminders, invoices, and service updates

•\tRespond to questions, complaints, or support requests

•\tImprove our website, services, and customer experience

•\tMaintain internal business records

•\tDetect fraud, abuse, or security issues

•\tComply with legal obligations

•\tSend promotional offers or marketing communications, where permitted by law

Policies used by Georgia cleaning businesses commonly state that personal data may be used to provide services, perform contracts, contact customers, analyze usage, and send offers unless the customer opts out. SMS sections in Georgia service terms also commonly describe texts for confirmations, reminders, invoices, reviews, responses, and occasional promotions.

3. SMS, Calls, and Email Communications

If you provide your phone number or email address, you agree that we may contact you regarding:

•\tQuotes

•\tScheduling

•\tAppointment confirmations

•\tAppointment reminders

•\tService updates

•\tInvoices and receipts

•\tReview requests

•\tCustomer support

•\tLimited promotional or marketing messages, where permitted by law

Message frequency may vary. Message and data rates may apply. You can opt out of marketing text messages at any time by replying STOP to a text message from us. Opting out of marketing messages does not prevent us from sending transactional or service-related communications needed to complete your appointment or respond to your request, as commonly stated in Georgia-area service terms.

If you use SMS marketing, the consent and opt-out language should also be reviewed for compliance with federal telemarketing and texting rules, not just state law. Georgia cleaning companies commonly include “STOP” opt-out language, message-rate notices, and a statement that consent is not a condition of purchase.

4. How We Share Information

We do not sell your personal information for money. We may share your information only as reasonably necessary in the following circumstances:

•\tWith employees, contractors, or technicians who need the information to perform services

•\tWith payment processors to process transactions

•\tWith booking, CRM, messaging, analytics, advertising, or website service providers

•\tWith professional advisors such as lawyers, accountants, or insurers

•\tIn connection with a merger, sale, transfer, or restructuring of the business

•\tWhen required by law, subpoena, court order, or legal process

•\tTo protect our rights, property, safety, customers, or others

•\tWith your consent

Privacy policies used by Georgia cleaning businesses commonly disclose sharing with service providers, affiliates, business partners, and in business-transfer or legal-compliance situations.

5. Payment Information

Payments may be processed by third-party payment processors. We do not necessarily store your full payment card information on our systems. Some Georgia-area service terms specifically state that full card numbers are not stored and that payments are handled through third-party providers.

6. Photos and Service Documentation

To document the condition of areas before, during, or after service, we may take limited photos or videos related to vents, ducts, carpets, upholstery, tile, grout, equipment, or service results. We will use reasonable care to avoid capturing sensitive personal content.

We may use such images or recordings for:

•\tQuality control

•\tTraining

•\tInternal documentation

•\tWarranty or dispute review

We will not use identifiable photos or videos of your property for public advertising or marketing without your permission. Georgia-area air duct service terms commonly distinguish internal documentation from public marketing use and require explicit permission for marketing use.

7. Cookies and Analytics Choices

You may be able to manage cookies through your browser settings. Disabling cookies may affect certain site features, including booking, saved preferences, or site functionality.

If your website uses analytics or advertising tools, you may also provide additional cookie disclosures or consent mechanisms as required by applicable law.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

•\tProvide services

•\tMaintain business and tax records

•\tComply with legal obligations

•\tResolve disputes

•\tEnforce agreements

•\tImprove operations and customer support

Georgia-style privacy policies commonly state that personal data is retained as long as needed for the stated purposes, legal compliance, dispute resolution, and enforcement.

9. Your Choices and Rights

Subject to applicable law, you may have the right to:

•\tRequest access to certain personal information we hold about you

•\tRequest correction of inaccurate information

•\tRequest deletion of certain personal information

•\tOpt out of marketing emails or texts

•\tAsk questions about how your information is used

To make a request, contact us using the information listed below. We may need to verify your identity before fulfilling your request.

10. Children’s Privacy

Our website and services are not directed to children under 18, and we do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18 without appropriate authorization, we will delete it as required by law.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, tools, booking systems, maps, payment platforms, or social media pages. We are not responsible for the privacy, security, or content practices of third-party services. Their use is governed by their own terms and privacy policies. Similar disclaimers appear in Georgia-area cleaning business terms and privacy notices.

12. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. However, no method of internet transmission, cloud storage, or electronic storage is completely secure, and we cannot guarantee absolute security. This “reasonable efforts, no absolute guarantee” approach is also reflected in Georgia-area privacy policies.

13. Business Transfers

If ProVent & Carpet Cleaning Solution is involved in a merger, sale, acquisition, asset transfer, financing transaction, or similar business event, your information may be transferred as part of that transaction, subject to applicable law. Georgia-area privacy policies commonly disclose this possibility.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on our website and revise the 4/1/2026 date above. Continued use of our website or services after changes become effective constitutes acceptance of the updated Privacy Policy, a structure also commonly used in Georgia-area terms and privacy notices.

15. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy request, contact us at:

ProVent & Carpet Cleaning Solution

Phone: (478)200-0536

Email: proventcarpetsolutioncleaning@gmail.com

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